SHIPPING + RETURNS

SHIPPING

  • Shipping is FREE for all orders with a total order value of £75 and over delivering in the UK.
  • Shipping is a flat £5 for all orders with a total order value under £75.
  • If you live within the UK, it typically takes 3-5 business days to receive all of your items. 
  • International shipping is a flat fee of £20 to all countries outside of the UK.
  • All import customs duties for international shipping are the responsibility of the customer.
  • International shipments can take 2-20 days to receive depending on your proximity to the UK.
  • Orders are dispatched directly from our designers - meaning you are receiving your product straight from the small creative business that designed and created your product(s). As such, please take note that items from different designers will ship in separate packages. 
  • Our goal is to ship all orders within 48 hours of being placed, however please be kind considering that it is the maker and their small teams who are personally wrapping and shipping your item. 
  • Once your order has shipped, tracking information for each item in your order will be emailed to you. 

RETURNS

  • Zero Zero allows returns shipped within 14 days from the day the order was delivered.
  • We offer free returns for orders shipping to and from addresses within the UK, please email hi@00thestore.com for a shipping label and customs documents (if necessary). All other shipping costs and import duties/taxes associated with returns are the responsibility of the customer.
  • If you decide to return any of the items from your order, please contact Zero Zero at hi@00thestore.com for the return shipping address. Unfortunately we can not refund orders returned to the wrong address, so it’s important to check.
  • For all returns, proof of shipment, including a tracking number, must be provided by the customer to Zero Zero by email to hi@00thestore.com so remember to hang on to your shipping receipt.
  • Zero Zero and our designers do not take responsibility for items lost in return transit and unfortunately if this does occur we will not be able to offer a refund. As such, please choose wisely when selecting your return shipping method.
  • Refunds will not be issued until the returned item has been confirmed received and inspected for condition. 
  • For returns shipping internationally the customer is responsible for attaching all necessary customs documentation. Failure to do so may result in their return being unable to be refunded. 

EXCHANGES

  • Need a different size or colour? We’re happy to accommodate. Simply send us an email at hi@00thestore.com specifying your needs. 
  • For all exchanges, the costs associated with the return shipment of the original item and shipment of the new item is the responsibility of the customer. 
  • Maybe the item you originally purchased didn’t work out, but you spotted something else you like? If you decide you'd like an item from a different designer than you originally purchased, we recommend placing a new order for the item you’d like. Then we’ll process your original order as a straightforward return following the instructions above.  

ORDER FAQ'S

  • Taxes are included in the product price for all orders. For further questions, please reference our FAQs. 

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Have a question that you don't see answered here? Reach out to us at hi@00thestore.com and we'd be happy to help you.